Shipping policy

Shipping Policy

Last Updated: 2 July 2026

At The Pleasure Lab, we're committed to delivering your order safely and efficiently. Every product is carefully prepared before being dispatched, ensuring it arrives in excellent condition and ready to inspire creativity.

Processing & Delivery Times

Once your order has been confirmed and payment has been successfully received, we will begin preparing your order.

Our estimated delivery time is:

📦 7–12 Business Days

Please note that business days exclude weekends and South African public holidays.

Personalised products may require additional preparation time before they are dispatched due to the custom nature of each order.

Courier Partner

All orders are shipped using Aramex Store to Door.

Once your order has been dispatched, you will receive tracking information so you can monitor the progress of your delivery.

Please ensure that your shipping address and contact details are accurate when placing your order. The Pleasure Lab cannot be held responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

Delivery Delays

While we make every effort to ensure your order arrives within the estimated delivery timeframe, delivery dates are estimates only and cannot be guaranteed.

Delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • High courier volumes
  • Adverse weather conditions
  • Public holidays
  • Industrial action or strikes
  • Road closures
  • Remote delivery locations
  • Other unforeseen courier delays

The Pleasure Lab is not liable for delivery delays once your order has been handed over to Aramex Store to Door.

However, if your parcel is delayed, we will gladly assist by communicating with the courier and providing updates wherever possible.

Lost or Damaged Deliveries

If your parcel arrives damaged, or if you believe it has been lost in transit, please notify us within 48 hours of delivery (or the expected delivery date).

To assist with our investigation, please provide:

  • Your Order Number
  • A description of the issue
  • Clear photographs of the damaged product (if applicable)
  • Photographs of the parcel and packaging

We will work with Aramex Store to Door to investigate the matter and determine the appropriate resolution.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned to us because of an incorrect address, failed delivery attempts, or the parcel was unclaimed, additional shipping charges may apply before the order can be re-dispatched.

Shipping Charges

Shipping costs are calculated during checkout and will be displayed before payment is completed.

Any promotional free shipping offers will be subject to the terms and conditions advertised at the time of purchase.

Contact Us

If you have any questions regarding your shipment, please contact us.

Trade Name: The Pleasure Lab

Phone: +27 69 951 5892

Email: info@thepleasurelab.co.za

Website: www.thepleasurelab.co.za

Our Commitment

At The Pleasure Lab, every order is prepared with care, creativity, and attention to detail. We appreciate your patience while we create and deliver products that are designed to bring joy, comfort, and lasting memories.

Thank you for choosing The Pleasure Lab. We look forward to being part of your creative journey.