Privacy policy

Privacy Policy

Last updated: July 2, 2026

The Pleasure Lab operates this store and website to provide customers with a curated shopping experience. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, make a purchase, or communicate with us.

Personal Information We Collect

  • Contact details such as name, address, phone number and email address.
  • Payment and transaction information.
  • Account details, preferences and settings.
  • Order history, cart activity and wishlist activity.
  • Customer support communications.
  • Device, browser, IP address and usage information.

How We Use Your Information

  • To process payments and fulfil orders.
  • To arrange shipping, returns and exchanges.
  • To improve our website and customer experience.
  • To send order updates and customer support responses.
  • To send marketing communications where permitted.
  • To prevent fraud and keep our store secure.
  • To comply with legal obligations.

How We Share Information

We may share personal information with Shopify, payment providers, shipping partners, service providers, marketing partners and legal authorities where required by law.

Shopify

Our store is powered by Shopify. Information submitted through our store may be processed by Shopify and relevant third-party service providers to help provide and improve our services.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of those websites.

Children’s Privacy

Our services are not intended for children under the age of majority. We do not knowingly collect personal information from children.

Security & Retention

We take reasonable steps to protect your personal information, but no online system is completely secure. We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce policies.

Your Rights

  • You may request access to personal information we hold about you.
  • You may request correction of inaccurate information.
  • You may request deletion of personal information where applicable.
  • You may opt out of promotional emails at any time.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below.

International Transfers

Your personal information may be transferred, stored or processed outside South Africa where required to provide our services.

Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

The Pleasure Lab
📧 Email: info@thepleasurelab.co.za
📞 Phone: +27 69 951 5892
🌐 Website: www.thepleasurelab.co.za